Cervical Memory Foam Neck Pillow Ergonomic for Neck and Shoulder pain support, ideal for Back,Side and Stomach sleeper 2-Height Cooling | Eye Mask
Delivery & Shipping Policy
At Attari Beddings, we know how eagerly you anticipate a pain-free, restorative night's rest. We work with established British courier networks to dispatch your pillows safely and promptly across the country.
1. Postage Rates & Nationwide Coverage
- Standard Delivery Charges: 100% Free Tracked Shipping on all orders. We never charge fragile-packing supplements, handling fees, or remote postcode surcharges at checkout.
- Coverage Area: We deliver to all destinations across the entire United Kingdom (including England, Scotland, Wales, Northern Ireland, the Scottish Highlands, and UK offshore regions).
2. Timelines, Cut-Off & Transit Schedules
- Daily Order Cut-Off Time: 2:00 PM UK Time (GMT / BST during daylight saving hours). Orders placed after 2:00 PM will commence order handling on the subsequent business morning.
- Depot Handling Time: 1 to 2 business days (Monday through Friday). Pillows are inspected, securely packaged in protective waterproof mailers, and passed to our courier partners.
- Courier Transit Time: 3 to 5 business days (Monday through Friday) for all UK destinations.
- Total Estimated Delivery Time: 4 to 7 business days from your order confirmation date.
3. Weekend & UK Bank Holiday Clause
Please note that Saturdays, Sundays, and UK Public Holidays (Bank Holidays) are not counted as operational handling or transit days. Orders completed during weekends or official national holidays will begin processing on the following working business day, with courier transit schedules rolling over accordingly.
4. Consignment Tracking
The moment your pillow consignment leaves our dispatch facility, our system automatically emails you an electronic dispatch notice containing your direct parcel tracking link.
Returns & Refunds Policy
At Attari Beddings, we want you to select your sleeping pillows with total confidence. In addition to your statutory rights under United Kingdom consumer law, we provide a 30-day voluntary returns policy to ensure a smooth, worry-free shopping experience.
1. Your Statutory Right to Cancel (14-Day Cooling-Off Period)
Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, UK consumers have the legal right to cancel their purchase without giving any reason within a statutory cooling-off period:
- Cancellation Deadline: The statutory cancellation period expires 14 calendar days from the day on which you (or a third party indicated by you) receive physical possession of the goods.
- Exercising Your Right: To exercise your statutory right to cancel, you must inform us of your decision by a clear statement (e.g. via email to support@attaribeddings.co.uk) within this 14-day period.
- Return Following Cancellation: Once you notify us of cancellation, you must send back the items without undue delay and in any event no later than 14 calendar days from the day you communicated your cancellation.
- Statutory Refund Timeframe: Where you cancel under these regulations, we will reimburse all payments received from you, without undue delay and no later than 14 days after the day we receive the goods back (or, if earlier, 14 days after the day you provide evidence of return dispatch). (Please note: As part of our customer-first commitment, our standard warehouse processing completes inspection and issues approved refunds within 3 business days of receipt).
2. Our Extended 30-Day Voluntary Return Policy
To give you extra flexibility when testing pillow contouring against your neck and sleep posture, we voluntarily extend your return period to 30 calendar days from delivery. This voluntary policy is in addition to, and does not replace or limit, your statutory rights mentioned above.
- Return Window: You have 30 calendar days from the delivery date to return eligible memory foam and bed pillows using the prepaid return label enclosed inside your parcel.
- Return Postage & Fees: Return postage is completely free (£0.00) and zero restocking fees (£0.00) apply.
3. Reasonable Handling & Condition of Returned Goods
Under UK law, you are entitled to handle and inspect products to establish their nature, characteristics, and sizing in the same way you would reasonably be permitted to do in a physical retail shop.
- Recommended Condition: We ask that items returned under our 30-day voluntary policy be returned clean, unwashed, in resalable condition, and in their original packaging with all included removable pillow covers, inserts, and care booklets intact.
- Reasonable Inspection: Customers may unpack a pillow indoors and test its loft height and firmness briefly using a clean pillowcase over the item.
- Diminution in Value: You are liable for any diminished value of the goods resulting from handling beyond what is necessary to establish the nature, characteristics, and functioning of the items (for example, if a pillow has been used for sleeping without a protective cover, laundered in a washing machine, stained with cosmetics/body oils, or exposed to cigarette smoke). In such cases, we reserve the legal right to deduct an amount reflecting the reduction in value from your refund.
- Hygiene Notice: For personal hygiene and health reasons, pillows that have been heavily used or soiled do not qualify for voluntary resale. This does not affect your statutory rights if the goods are faulty or non-conforming.
4. Faulty, Damaged or Defective Goods (Consumer Rights Act 2015)
Under the Consumer Rights Act 2015, goods must be as described, fit for purpose, and of satisfactory quality. If your pillow arrives with defective memory foam core tears, broken cover zippers, or if the incorrect height model was dispatched:
- Prompt Reporting Encouraged: We encourage you to notify us at support@attaribeddings.co.uk with your Order Number and photos within 48 hours of delivery (or as soon as reasonably practical). Reporting early enables us to swiftly liaise with our logistics carrier and dispatch an urgent replacement.
- No Restriction on Legal Rights: This 48-hour reporting recommendation does not restrict, shorten, or exclude your statutory rights under UK law. Under the Consumer Rights Act 2015, you maintain a 30-day legal right to reject faulty goods for a full refund, as well as statutory rights to a free repair or replacement within six months of purchase.
- Zero Return Postage for Faulty Goods: You will never be required to pay return carriage for goods that are faulty, damaged in transit, or incorrectly supplied.
5. How to Use Your Prepaid Return Label (Step-by-Step Mail Return)
To make postal returns effortless, a pre-printed, prepaid return shipping label is already enclosed inside every delivery parcel.
- Repack the Pillow: Carefully place the clean pillow and its removable cover back into its original retail storage box or protective mailer bag.
- Affix the Return Label: Securely seal the parcel using standard packaging tape. Affix the prepaid return shipping label clearly to the outside of the parcel, ensuring any previous delivery barcodes are completely covered.
- Drop Off with Carrier: Hand the parcel to your nearest post office branch or designated courier collection drop-off location specified on the label. Always obtain and retain a proof of postage receipt.
- Return Shipping Cost: £0.00 (Completely Free)
- Restocking Surcharge: Zero / No Cost (£0.00)
- Return Route: By mail only
6. Returns Inspection & Fast 3-Day Refund Settlement
To ensure total clarity, our entire inspection and refund process is completed within a single, guaranteed timeframe:
- Total Processing Time (Within 3 Days): Within 3 business days of receiving your returned item at our facility, our staff will inspect the goods and issue your full refund directly back to your original payment card (Visa or Mastercard).
- Statutory Consumer Protection: The inspection of returned goods does not limit or affect your statutory cancellation rights under applicable UK consumer protection law.
- Settlement Currency & Zero Fees: All refunds are issued in British Pounds Sterling (GBP / £) with zero administrative deductions.
- Banking Clearing Timeframe: Once our team has issued your refund within our 3-business-day window, please allow your card issuer's standard clearing timeframe (typically 3–5 working days) for the credit to appear on your bank statement.
7. Customer Support & Registered Business Information
- Trading Brand: Attari Beddings
- Company Legal Name: ATTARI'S SOFT BEDDING LTD
- Company Registration Number: 17406508 (Registered in England and Wales)
- Premises & Postal Address: 321 Alum Rock Road, Birmingham, England, B8 3BL, United Kingdom
- Telephone Contact: +44 7878 275245
- Customer Email: support@attaribeddings.co.uk
- Support Hours: Monday to Friday, 9:00 AM to 5:00 PM (UK Time / GMT/BST)
8. Changes to This Policy
We may update this Refund & Returns Policy from time to time. The version applicable to your purchase will always be published on this website. Any updates will not affect statutory rights that apply to orders already placed.
Product Care & Help Guide
Ergonomic memory foam pillows and contour cushions are engineered to provide lasting spinal alignment. To maintain the elasticity and hygiene of your pillows, please follow our easy home care guide below:
1. Initial Unboxing & Foam Expansion
- Decompression: Our pillows are vacuum-packed for hygienic transport. Upon opening, place the foam core on a flat surface in a well-ventilated room; allow 24 to 48 hours for the memory foam to expand fully to its intended contour height (8cm, 10cm, or 13cm).
- Fresh Foam Scent: Like all new memory foam products, a faint harmless aroma may be noticeable initially. Airing the unzipped foam core for a day will dispel it naturally.
2. Washing & Outer Cover Maintenance
- Removable Outer Cover: Unzip and wash the outer honeycomb/bamboo knit cover on a gentle 30°C cycle. Tumble dry on low or line dry naturally.
- Memory Foam Core Warning: Never submerge or wash the internal memory foam core in water, and do not place it in a washing machine or tumble dryer. Water breaks down foam cell structures. Spot-clean with a barely damp cloth only if necessary.
3. Temperature & Storage
- Temperature Sensitivity: High-density memory foam responds to ambient temperature. It may feel firmer in cold rooms and softer in warm environments; it will naturally soften and contour to your body heat as you rest.
- Storage: Never fold or compress memory foam for prolonged periods when not in use. Store flat in a dry, temperate closet.
Frequently Asked Questions (FAQ)
How much do you charge for UK delivery?
Standard delivery is 100% free on every memory foam pillow, cervical contour cushion, and bedding accessory sent anywhere in the United Kingdom. There are no minimum spend thresholds or surprise checkout surcharges.
How long will it take for my pillow order to arrive?
Orders received before 2:00 PM (UK Time) require 1–2 business days for warehouse preparation, followed by 3–5 business days of courier transit. Total expected delivery time is 4–7 business days (Monday to Friday).
What if a pillow height doesn't suit my sleeping position?
We provide a 30-day return window. Every package includes a prepaid return shipping label inside the box. As long as the pillow is clean, undamaged, and repacked with its original cover, you can return it by mail completely free of charge.
Are there any restocking or return carriage deductions?
None at all. We do not deduct restocking fees, and return postage is 100% free when using the enclosed prepaid return label.
When will my refund be completed?
Within 3 business days of receiving your returned item at our depot, our team completes inspection and issues your full refund directly back to your original Visa or Mastercard account.
What payment methods are accepted at checkout?
To ensure high payment security and protect your details, we exclusively accept Visa and Mastercard credit and debit cards. We do not accept other payment methods.
